Employee turnover rates in Continuing Care Retirement Communities (CCRCs)/Life Plan Communities continued their downward trajectory, according to the newly released 2026-2027 CCRC Salary & Benefits Report. After peaking during 2022/2023, turnover across all surveyed departments and jobs has been steadily declining, moving progressively closer to the standard pre-pandemic baseline levels observed prior to 2020. The national Report is published annually by Hospital & Healthcare Compensation Service (HCS) in cooperation with LeadingAge.

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Over the last few years, CCRC compensation strategies have shifted from reactive crisis management/strategic investment towards strengthening service quality and resident satisfaction. After navigating initial survival challenges, stabilizing executive leadership, and establishing sustainable recruitment/training practices, CCRCs are building upon their solid foundation of care to further enrich the complete resident experience.